Terms and Conditions

Terms and Conditions

Effective Date: [16.04.2025]

These Terms and Conditions ("Terms") govern the use of the services provided by Book Ahead Now, a platform operated by Zan – Zari Group Ltd., an Israeli limited liability company ("Company," "we," "us," or "our"). By accessing or using our website, platform, or services (collectively, the "Service"), you ("you," "your," or "User") agree to be bound by these terms.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.

1. Service Scope and Limitations

1.1 Service Description

Book Ahead Now provides automated monitoring and booking tools for embassy appointment systems. WE ARE NOT AN EMBASSY, GOVERNMENT AGENCY, OR OFFICIAL SERVICE PROVIDER.

1.2 What We Do NOT Provide

We explicitly DO NOT:

  • Submit, prepare, or assist with visa or consular applications

  • Guarantee appointment availability or booking success

  • Provide legal, immigration, or consular advice

  • Have any control over embassy operations, decisions, or schedules

  • Act as your agent, representative, or advocate with any government entity

1.3 Service Limitations

  • NO GUARANTEES: We make no warranties, representations, or guarantees regarding service availability, functionality, or results

  • THIRD-PARTY DEPENDENCE: Our service depends entirely on third-party embassy systems over which we have no control

  • SUBJECT TO CHANGE: Embassy systems may block, restrict, or prohibit automated access at any time

2. User Authorization and Embassy Portal Compliance

2.1 User Authorization

By using our Service, you explicitly authorize us to:

  • Access embassy portals using your provided credentials

  • Act on your behalf for appointment monitoring and booking purposes

  • Submit documents and information you provide to relevant embassy systems

2.2 Embassy Portal Terms Compliance

You represent, warrant, and covenant that:

  • You have read and agree to comply with all terms of service of embassy portals you access through our platform

  • Your use of our Service does not violate any embassy website terms or policies

  • You are legally authorized to use all credentials and information you provide

  • You will immediately notify us if any embassy prohibits or restricts automated access

2.3 User Indemnification for Embassy Violations

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS Company from any claims, damages, or legal actions arising from:

  • Your violation of embassy portal terms of service

  • Embassy restrictions on automated access

  • Unauthorized use of embassy systems through our platform

3. Eligibility and User Obligations

3.1 Eligibility Requirements

To use Book Ahead Now, you must:

  • Be at least 18 years old with legal capacity to enter binding contracts

  • Provide accurate, complete, and current information

  • Have legal authority to access all embassy portals and systems

  • Maintain confidentiality and security of all login credentials

3.2 Prohibited Uses

You may NOT use our Service to:

  • Violate any laws, regulations, or third-party rights

  • Access embassy systems without proper authorization

  • Interfere with embassy operations or other users

  • Provide false, misleading, or fraudulent information

  • Circumvent embassy security measures or restrictions

4. No Warranties and Service Disclaimers

4.1 Complete Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, NON-INFRINGEMENT

  • ACCURACY, RELIABILITY, OR AVAILABILITY OF THE SERVICE

  • UNINTERRUPTED OR ERROR-FREE OPERATION

  • SECURITY OR VIRUS-FREE OPERATION

4.2 No Liability for External Factors

We are NOT responsible for:

  • Embassy system changes, maintenance, or downtime

  • Embassy blocking or restricting automated access

  • CAPTCHA challenges or anti-bot measures

  • Appointment cancellations or rescheduling by embassies

  • Visa application denials or delays

  • Government policy changes affecting appointments

4.3 Technical Limitations

You acknowledge that:

  • Embassy portals may change without notice, affecting service functionality

  • Automated systems cannot guarantee success against anti-bot measures

  • Internet connectivity issues may prevent service operation

  • We cannot overcome embassy-imposed technical restrictions

5. Payment Terms and No Refunds

5.1 Payment Terms

  • All fees are charged upfront and are NON-REFUNDABLE

  • Payment constitutes acceptance of these Terms

  • You are responsible for all taxes and currency conversion fees

  • Each payment covers one service instance with no recurring charges

5.2 No Refund Policy

NO REFUNDS WILL BE PROVIDED UNDER ANY CIRCUMSTANCES, including but not limited to:

  • Service interruption or unavailability

  • Embassy system changes or restrictions

  • Failed booking attempts

  • User-provided incorrect information

  • Changes in embassy policies or availability

6. Account Termination

6.1 Termination by Company

We may immediately suspend or terminate your access without notice for:

  • Violation of these Terms

  • Providing false or fraudulent information

  • Misuse of the platform or embassy systems

  • Legal or regulatory compliance requirements

  • Any reason in our sole discretion

6.2 Effect of Termination

Upon termination:

  • Your access rights cease immediately

  • All data may be deleted without notice

  • No refunds or compensation will be provided

  • Survival provisions remain in effect

7. Limitation of Liability

7.1 Maximum Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE LESSER OF:

  • $100 USD

  • The AMOUNT YOU PAID IN THE 30 DAYS PRIOR TO THE CLAIM

7.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES

  • LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES

  • COST OF SUBSTITUTE SERVICES

  • LOSS OF DATA OR INFORMATION

  • PERSONAL INJURY OR EMOTIONAL DISTRESS

  • PUNITIVE OR EXEMPLARY DAMAGES

7.3 Force Majeure

We are not liable for delays or failures due to:

  • Embassy system changes or restrictions

  • Government actions or policy changes

  • Internet outages or technical failures

  • Acts of God, war, terrorism, or civil unrest

  • Any circumstances beyond our reasonable control

8. User Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS Zan – Zari Group Ltd., its officers, directors, employees, and agents from all claims, damages, losses, and expenses (including attorney fees) arising from:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of embassy portal terms or policies

  • Your breach of representations or warranties

  • Any third-party claims related to your account or activities

9. Privacy and Data Protection Compliance

9.1 Data Processing Authorization

You authorize us to collect, process, and use your personal data as necessary to provide the Service in accordance with our Privacy Policy and applicable data protection laws.

9.2 Regulatory Compliance

We operate in compliance with:

  • Israeli Protection of Privacy Law

  • EU General Data Protection Regulation (GDPR) where applicable

  • Other applicable data protection regulations

9.3 Government Cooperation

We reserve the right to cooperate with law enforcement and regulatory authorities as required by law.

10. Dispute Resolution and Governing Law

10.1 Mandatory Arbitration

ALL DISPUTES SHALL BE RESOLVED THROUGH BINDING ARBITRATION rather than in court, except for:

  • Small claims court matters under $5,000

  • Intellectual property disputes

  • Injunctive relief requests

10.2 Class Action Waiver

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE ACTIONS, OR REPRESENTATIVE PROCEEDINGS of any kind.

10.3 Governing Law and Jurisdiction

  • These Terms are governed by Israeli law

  • Exclusive jurisdiction: Courts of Tel Aviv, Israel

  • Statute of limitations: 1 year from claim arising

11. Intellectual Property

All content, software, and materials on our platform are the exclusive property of Zan – Zari Group Ltd. or its licensors. You may not copy, distribute, modify, or use our intellectual property without written permission.

12. Regulatory and Compliance Disclaimers

12.1 Government Independence

WE ARE NOT AFFILIATED WITH ANY GOVERNMENT, EMBASSY, OR OFFICIAL ENTITY. We operate as an independent technology service provider.

12.2 Regulatory Changes

We may modify or discontinue services at any time to comply with:

  • Changes in law or regulation

  • Government directives or restrictions

  • Embassy policies or technical requirements

12.3 Export and Sanctions Compliance

Users must comply with all applicable export controls and economic sanctions. We reserve the right to restrict access based on jurisdiction or sanctions requirements.

13. Modifications to Terms

13.1 Right to Modify

We may update these Terms at any time without prior notice. Changes become effective immediately upon posting.

13.2 Continued Use Constitutes Acceptance

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Severability and Survival

14.1 Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

14.2 Survival

The following provisions survive termination: Sections 4, 5, 7, 8, 10, 11, and 14.

15. Contact Information

For questions, support, or legal correspondence:

Zan – Zari Group Ltd. 📧 [email protected] 📍 10 Tushiya Street, Tel Aviv, Israel
Company Registration: 516775384

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.