Privacy Policy


Effective Date: [16.04.2025]
Operator: Zan – Zari Group Ltd.
Platform: Book Ahead Now (https://bookaheadnow.com)

1. Overview

At Book Ahead Now, your privacy is our priority. This Privacy Policy explains how we collect, store, use, protect, and disclose your personal data when you access or use our service.

The platform is operated by Zan – Zari Group Ltd., a company registered in Israel (Company No. 516775384) with its principal office at 10 Tushiya Street, Tel Aviv, Israel.

By using our platform, you agree to the terms of this policy. If you do not agree, you should not use our service.

2. Purpose of Data Collection

We collect personal information solely for the purpose of:

  • Monitoring embassy appointment portals for availability

  • Assisting with the automated submission of appointments

  • Ensuring technical compatibility with embassy systems

  • Communicating with you about booking activity and service updates

  • Complying with applicable laws and safeguarding against abuse

We do not handle the visa application process itself. Our service begins after your application is submitted and/or approved, and only supports booking and monitoring.

3. Data We Collect

We only collect what is necessary to perform the service.

a. Information You Provide Voluntarily

When you create an account or use our service, we may collect:

  • Full name and contact email

  • Embassy portal login credentials (username, email, password — securely stored)

  • Identification details (e.g., passport number, date of birth)

  • Appointment preferences (embassy, location, visa type, preferred dates and times)

  • Supporting application documents in PDF or other supported formats

Note: Uploaded documents are fully encrypted. We are technically unable to view, access, or decrypt them at any time except at the exact moment they are automatically submitted to the designated embassy portal via our booking system.

b. Technical & Usage Information

Collected automatically to maintain and improve service performance:

  • IP address, device type, browser version

  • Login timestamps, usage logs, failed booking attempts

  • Referral or marketing campaign data (where applicable)

4. How We Use Your Information

Your data is used exclusively to deliver the service you’ve requested. Specifically:

  • To monitor embassy portals for appointment availability

  • To book appointments based on your submitted preferences

  • To auto-submit supporting documents to the official embassy portals

  • To alert you when an appointment has been booked or when your input is required

  • To improve platform reliability and user support

  • To detect fraud, misuse, or unauthorized access

We do not use your data for profiling, advertising, or third-party marketing.

5. Data Security and Encryption

We follow strict data protection principles:

  • All sensitive data — including login credentials and uploaded documents — is AES-256 encrypted at rest.

  • Files are decrypted only in-session and only at the moment of submission to the designated embassy portal URL.

  • We cannot open, preview, or view uploaded files at any time.

  • All communication with our platform is protected using HTTPS (TLS 1.2+) encryption.

  • Access to encrypted data is restricted and programmatically controlled.

  • Infrastructure is hosted with privacy-respecting providers compliant with ISO 27001 standards.

6. Data Storage and Retention

We store your data only as long as it is necessary to perform the service or comply with legal obligations. Specifically:

  • Login credentials and booking preferences are retained while your account is active.

  • Uploaded documents are purged immediately after the booking submission has occurred or if the booking window expires.

  • Inactive accounts may be archived or deleted after [X] months of non-use.

You may request account deletion at any time by contacting our support team.

7. Data Sharing and Disclosure

We do not share, sell, rent, or trade your personal data with third parties — ever.

The only exceptions are:

  • When required to submit your data to the official embassy portal to complete your requested booking

  • When required by law, subpoena, or regulatory authority

  • When necessary to protect our systems, users, or enforce our Terms of Service

We do not use third-party analytics services that track user behavior beyond functional insights needed to maintain the platform.

8. International Users and Data Transfers

Although Book Ahead Now is operated from Israel, we welcome users globally. By using our service, you consent to the transfer and processing of your information in jurisdictions that may not have the same data protection laws as your country.

We commit to applying adequate safeguards consistent with applicable legal requirements, including but not limited to:

  • GDPR (EU): We process your data under Article 6(b) — performance of a contract — and apply appropriate security and consent controls.

  • Israeli Protection of Privacy Law: We comply with Israeli data protection laws and follow best practices outlined by the Israeli Privacy Protection Authority.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict specific data uses

  • Withdraw consent (where processing is based on consent)

  • Request a copy of your data (data portability)

To exercise these rights, contact:
📧 privacy@bookaheadnow.com

We will respond to verified requests within the time required by applicable law.

10. Cookies and Tracking

We use essential cookies to support session management, user authentication, and platform stability.

We do not use tracking cookies, third-party marketing pixels, or behavioral advertising.

You can manage cookie preferences in your browser settings.

11. Children’s Data

Our service is not intended for children under 18 years of age. We do not knowingly collect or store data related to minors. If you believe we have received such data, contact us immediately and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect platform improvements, legal changes, or new privacy practices. Material changes will be communicated via email or dashboard notice.

The “Effective Date” at the top will always indicate the most recent version.

13. Contact Information

For any privacy-related inquiries, requests, or concerns, contact:

Zan – Zari Group Ltd.
📍 10 Tushiya Street, Tel Aviv, Israel
📧 privacy@bookaheadnow.com
Company Registration Number: 516775384